Technical Support (Tech Support)
Technical support is usually delivered over telephone, via email, over chat (IM) or using special software or software extensions that the user can employ to directly contact tech support. Technical support representatives are very familiar with the ins and outs of the products for which they provide support. If there is a problem that cannot be solved by the tech support, it is escalated to the development team and logged as a bug that should be fixed by a future product update or the next product iteration.