Refund and Returns Policy:
At Romacta.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day refund and returns policy. Please read the following guidelines to understand the process:
To be eligible for a refund or return, the item must be unused, in its original condition, and in the original packaging. It must also be within 30 days from the date of purchase.
- Refund Process:
If you wish to request a refund, please contact our customer support team within the 30-day period. Provide your order details and reason for the return. We will guide you through the process and provide you with a return authorization if applicable.
- Return Shipping:
You are responsible for the shipping costs associated with returning the item unless the return is due to a defective or damaged product. We recommend using a trackable shipping service to ensure the item reaches us safely. Please include the return authorization in the package.
- Inspection and Refund:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.
- Non-Refundable Items:
Certain items may not be eligible for a refund, such as personalized or customized products, digital downloads, and perishable goods. Please check the product description or contact our customer support team if you have any questions regarding the eligibility of an item.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. Provide detailed information and, if possible, attach photos of the damage. We will assess the situation and provide further instructions on how to proceed.
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Please note that this Refund and Returns Policy applies to purchases made directly through Romacta.com. If you purchased our products from a third-party retailer, please refer to their refund and returns policy.
If you have any questions or need assistance regarding our refund and returns process, please contact our customer support team. We are here to help you.